Legal
Last updated: 2 May 2026
These Terms and Conditions (Terms) govern your access to and use of the Clairable web application (Clairable or the Service), operated by Clairum Pty Ltd (ABN 25 687 870 131, trading as Clairable) (we, us, our).
Authentication Provider: Clairable uses Clerk, Inc. ("Clerk") as its third-party authentication provider to manage identity verification, login, account credentials and session management. Your use of Clerk's authentication services is subject to Clerk's own Terms of Service and Privacy Policy.
By creating an account or using Clairable, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
Clairable is an AI assisted strategy and ideation tool. It helps you identify and evaluate potential AI use cases, opportunities and next steps by guiding you through a structured wizard and transforming your inputs into suggested ideas, summaries and reports (Outputs).
Outputs are produced by automated artificial intelligence systems. You acknowledge and agree that:
We expressly disclaim any liability arising from your reliance on any Output without independent verification. We do not guarantee any particular outcome, return on investment, cost saving, or performance improvement from the use of Clairable.
You must be at least 18 years of age and have the legal capacity to enter into a binding contract in order to use Clairable.
To use Clairable you must create an account through our third-party authentication provider, Clerk. Your use of the authentication service is subject to Clerk's own terms and privacy policy. You agree to provide accurate, current and complete information when creating your account and to keep it up to date.
We do not store your password or authentication credentials. These are managed securely by Clerk. You are responsible for maintaining the security of your Clerk account and any connected login methods (such as email login, SMS codes, or third-party OAuth providers like Google, Microsoft or Apple).
You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. You must notify us promptly if you become aware of any unauthorised access to or use of your account.
If your account is associated with an organisation or team (Organisation), your Organisation account controls access, permissions and user roles.
Important — visibility of your activity to your Organisation: If you use Clairable under an Organisation account, the Organisation administrator can view the following information associated with your use of the Service:
This means your wizard inputs and Outputs may be visible to your employer or Organisation administrator. You should not submit information through Clairable that you would not want your Organisation to see.
Organisation membership, roles, invitations and permissions are managed through Clerk. Changes to your Clerk identity or Organisation membership may affect your access to Clairable.
The Organisation is responsible for ensuring that all users under its account comply with these Terms. If you use Clairable on behalf of an Organisation, you warrant that you are authorised to do so.
In these Terms, Your Content means any information or material that you submit to or through Clairable, including wizard inputs, descriptions of your business, processes, challenges and goals.
You retain ownership of Your Content. You are responsible for ensuring you have all necessary rights and permissions to submit Your Content to the Service.
You should not submit confidential or sensitive information unless you are authorised to do so and understand the risks involved.
As between you and us, you own the Outputs generated for you by Clairable, to the extent permitted by law and by any applicable terms of third-party AI providers.
In plain terms: the reports, summaries and suggestions Clairable produces for you are yours to use for your internal business purposes. We do not claim ownership of them. However, because Outputs are generated by Anthropic's AI systems, Anthropic's terms may also affect the scope of ownership. Anthropic's current terms do not restrict your use of Outputs for business purposes, but you should check their published usage policies if you intend to use Outputs beyond ordinary internal business use.
We and our licensors own all intellectual property rights in and to Clairable and related materials, including:
Nothing in these Terms transfers ownership of our intellectual property to you. All rights not expressly granted are reserved.
We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use Clairable for your internal business purposes, subject to these Terms and any applicable usage limits.
You must not, and must not attempt to:
You must not use Clairable to:
If we reasonably believe you have breached this clause or any other part of these Terms, we may suspend or terminate your access to Clairable immediately, pursue any available legal remedies including claims for damages, and cooperate with law enforcement or regulatory authorities where we are required or permitted to do so.
We may modify, update, add or remove features or functionality of Clairable from time to time. Where a change is likely to have a material adverse impact on your use of the Service, we will use reasonable efforts to provide prior notice.
Clairable may be provided on a freemium basis, where some features are available for free and additional features or higher usage limits may require a paid plan. We may introduce or change pricing and plans in the future.
We may apply usage limits such as limits on the number of wizard runs, reports, or organisation users. Any limits that apply will be described in the Service before they take effect.
Clairable uses third party artificial intelligence services provided by Anthropic, PBC ("Anthropic") to process Your Content and generate Outputs. When you use Clairable, your inputs and context are sent to Anthropic for processing and the generated outputs are returned to us.
Anthropic does not use data submitted via its API to train its models. Anthropic may temporarily retain API inputs and outputs for trust and safety purposes in line with its published data usage policies.
We use other service providers for hosting, storage, authentication, analytics and related services. These include:
Transactional emails (such as payment receipts and authentication notifications) are sent directly by Stripe and Clerk respectively. Clairable does not operate a separate email delivery service.
These providers may process personal information on our behalf in accordance with their own terms and privacy policies. We take reasonable steps to ensure that they handle personal information in a manner consistent with applicable privacy laws.
Payments for paid features are processed by Stripe, Inc. ("Stripe"), a third-party payment processor. When you make a purchase, you will be redirected to Stripe's hosted checkout page. Clairable does not collect, store or process your payment card details. All payment card data, billing address and related payment information is collected and held by Stripe in accordance with its own Terms of Service and Privacy Policy.
Prices are stated in Australian dollars (AUD) exclusive of GST. GST (10%) is added at checkout where applicable.
Our use of personal information is described in our Privacy Policy. By using Clairable, you consent to us handling personal information as described in that policy.
We use a combination of technical and organisational measures to protect Clairable and the data we hold, including encryption in transit, access controls, row level security on the database and role based permissions.
We rely on Clerk to securely store authentication credentials. We do not have access to your password or multi-factor authentication information.
No system is completely secure. We cannot guarantee absolute security of your information and you are responsible for maintaining appropriate security within your own systems and environment.
Responsible disclosure: If you identify a security vulnerability, a systematic issue with AI outputs, or any other concern about the integrity of the Service, we ask that you report it to us promptly and in good faith via our contact page at www.clairable.com.au/contact before disclosing it publicly. We will acknowledge your report and work to address confirmed issues as quickly as reasonably practicable. We will not take legal action against you for good faith security research conducted in accordance with this paragraph.
You may stop using Clairable at any time. You may delete your Clairable account and associated personal information directly through the account settings in the Service, without needing to contact us. Your account data and user-generated content is deleted immediately upon account deletion, subject to our obligation to retain certain transactional and financial records for the period required by law (see our Privacy Policy).
Important: Deleting your Clairable account does not automatically delete your Clerk identity. Your authentication account is managed separately by Clerk. To delete your Clerk identity entirely, you must do so through Clerk's account management tools, accessible via the user profile section of Clairable, or by contacting us for assistance.
We may suspend or terminate your access to Clairable immediately if:
Where reasonably practicable, we will provide notice before suspension or termination.
On termination, your account may be disabled or deleted and you must stop using the Service. You may continue to use any reports you have already downloaded for your internal purposes, subject to these Terms.
Any provisions of these Terms that by their nature should survive termination will continue in force, including sections dealing with intellectual property, disclaimers, limitation of liability, indemnity and governing law.
Nothing in these Terms limits any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other laws that cannot be lawfully excluded. The guarantees provided by the Australian Consumer Law apply to the extent required by law and cannot be excluded by these Terms.
To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis without any warranty or condition of any kind. We make no commitment as to the availability, uptime or continuity of the Service. We do not provide any service level agreement or uptime guarantee. We do not warrant that:
We may perform maintenance, apply updates or experience outages at any time. Where reasonably practicable, we will endeavour to communicate planned disruptions, but we are under no obligation to do so.
Nothing in this clause excludes or limits any liability that cannot be excluded or limited under the Australian Consumer Law or other applicable law.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential or special loss, or any loss of profits, revenue, opportunity, goodwill or data, arising out of or in connection with your use of Clairable or any Outputs.
To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with the Service or these Terms, whether in contract, tort, statute or otherwise, is limited to the total fees you have paid to us for use of the Service in the six months immediately before the event giving rise to the claim. Where you have paid no fees in that period, our liability is excluded to the maximum extent permitted by law.
This limitation does not apply to liability arising from our fraud, wilful misconduct, personal injury, or death caused by our negligence.
You indemnify us and our directors, officers, employees and contractors against all losses, claims, damages, costs and expenses (including reasonable legal costs) arising from:
We are not liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control. These circumstances include, but are not limited to:
If a force majeure event occurs, we will use reasonable efforts to resume performance as soon as practicable and will communicate with you about the impact where we are able to do so.
These Terms are governed by the laws of Queensland, Australia. Nothing in these Terms limits your rights under the Australian Consumer Law, which applies regardless of any choice of law.
If a dispute arises in connection with these Terms or the Service, the parties agree to attempt to resolve it as follows:
Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court where necessary to protect its rights.
Each party submits to the exclusive jurisdiction of the courts of Queensland and the courts of appeal from them.
We may update these Terms from time to time. When we do, we will update the "Last Updated" date above and may provide notice through the Service or by email.
If you continue to use Clairable after the updated Terms take effect, you will be taken to have accepted them.
If you have any questions about these Terms, please contact us at:
Email: hello@clairable.com.au
Website: www.clairable.com.au