Clairable Terms and Conditions

1. What Clairable does and does not do

Clairable is an AI assisted strategy and ideation tool. It helps you identify potential AI use cases, opportunities and next steps by guiding you through a structured wizard and transforming your inputs into suggested ideas, summaries and reports (Outputs).

You acknowledge and agree that:

• Outputs are generated by artificial intelligence systems.
• Outputs may be inaccurate, incomplete, outdated, biased, or not suitable for your specific circumstances.
• Outputs are general information only and are not legal, financial, compliance, technical, or other professional advice.
• You must independently verify any Output and obtain professional advice where appropriate before relying on it.
• You are solely responsible for decisions you make and actions you take in connection with the Service and any Outputs.

We do not guarantee any particular outcome, return on investment, cost saving, or performance improvement from the use of Clairable.

2. Accounts

2.1 Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract in order to use Clairable.

2.2 Account creation

To use Clairable you must create an account. You agree to provide accurate, current and complete information when creating your account and to keep it up to date.

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. You must notify us promptly if you become aware of any unauthorised access to or use of your account.

2.3 Organisation and team accounts

If your account is associated with an organisation or team (Organisation), your Organisation may control access, permissions and user roles. Your Organisation may be able to view information associated with your use of Clairable.

The Organisation is responsible for ensuring that all users under its account comply with these Terms. If you use Clairable on behalf of an Organisation, you warrant that you are authorised to do so.

3. Licence and intellectual property

3.1 Your Content

In these Terms, Your Content means any information or material that you submit to or through Clairable, including wizard inputs, descriptions of your business, processes, challenges and goals.

You retain ownership of Your Content. You are responsible for ensuring you have all necessary rights and permissions to submit Your Content to the Service.

You should not submit confidential or sensitive information unless you are authorised to do so and understand the risks involved.

3.2 Outputs

As between you and us, you own the Outputs generated for you by Clairable, to the extent permitted by law and by any applicable terms of third party AI providers.

3.3 Our intellectual property

We and our licensors own all intellectual property rights in and to Clairable and related materials, including:

• the Service, underlying software, code and infrastructure;
• system prompts, instructions, flows and templates;
• structured output formats and report layouts;
• designs, branding, logos and user interface; and
• all enhancements, modifications and derivative works.

Nothing in these Terms transfers ownership of our intellectual property to you. All rights not expressly granted are reserved.

We grant you a limited, revocable, non exclusive, non transferable licence to access and use Clairable for your internal business purposes, subject to these Terms and any applicable usage limits.

3.4 Protection of prompts and system logic

You must not, and must not attempt to:

• reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, underlying models, prompts, instructions or logic of the Service;
• access, copy or reconstruct our system prompts, internal instructions, workflows or structured output formats;
• circumvent or attempt to circumvent any safeguards or technical measures designed to protect our prompts, logic or infrastructure; or
• analyse or use Outputs for the purpose of replicating Clairable's internal architecture or creating a competing service.

4. Acceptable use

You must not use Clairable to:

• engage in unlawful, fraudulent, harmful, misleading or deceptive conduct;
• submit personal information about others unless you have a lawful basis and any required permissions to do so;
• submit sensitive personal information such as health information, criminal history or financial account numbers, except where strictly necessary and authorised;
• disclose confidential information of your clients, employer or other third parties where you do not have authority to do so;
• infringe any intellectual property, privacy or other rights of any person;
• build, train or improve a competing product or service that replicates key features, workflows, prompts or logic of Clairable;
• bypass or attempt to bypass usage limits, security controls or access restrictions;
• use automated tools, bots, scrapers or similar technology to access or extract data from the Service; or
• interfere with or disrupt the operation of the Service or the systems of our service providers.

We may suspend or terminate your access to Clairable if we reasonably believe you have breached this section or any other part of these Terms, or if we are required to do so by law or by our service providers.

5. Changes to Clairable

We may modify, update, add or remove features or functionality of Clairable from time to time. Where a change is likely to have a material adverse impact on your use of the Service, we will use reasonable efforts to provide prior notice.

6. Plans, pricing and usage limits

6.1 Freemium model

Clairable may be provided on a freemium basis, where some features are available for free and additional features or higher usage limits may require a paid plan. We may introduce or change pricing and plans in the future.

6.2 Usage limits

We may apply usage limits such as limits on the number of wizard runs, reports, or organisation users. Any limits that apply will be described in the Service before they take effect.

7. Third party services and AI providers

7.1 AI processing

Clairable uses third party artificial intelligence services, such as models provided by OpenAI, to process Your Content and generate Outputs. When you use Clairable, your inputs and context are sent to these providers for processing and the generated outputs are returned to us.

We configure the OpenAI API so that data submitted via the API is not used to train OpenAI models. OpenAI may temporarily retain API inputs and outputs for abuse monitoring and safety purposes in line with its published data usage policies.

7.2 Other service providers

We use other service providers for hosting, storage, authentication, email delivery, analytics and related services. These may include Supabase, Vercel, Google Analytics, Meta Pixel, LinkedIn Insight Tag and email providers such as Postmark or SendGrid.

These providers may process personal information on our behalf in accordance with their own terms and privacy policies. We take reasonable steps to ensure that they handle personal information in a manner consistent with applicable privacy laws.

8. Privacy

Our use of personal information is described in our Privacy Policy. By using Clairable, you consent to us handling personal information as described in that policy.

9. Security

We use a combination of technical and organisational measures to protect Clairable and the data we hold, including encryption in transit, access controls, row level security on the database and role based permissions.

However, no system is completely secure. We cannot guarantee absolute security of your information and you are responsible for maintaining appropriate security within your own systems and environment.

10. Termination

10.1 Your rights

You may stop using Clairable at any time. You may request that we delete your account and associated personal information, subject to any retention we are required or permitted by law to maintain.

10.2 Our rights

We may suspend or terminate your access to Clairable immediately if:

• you materially breach these Terms;
• your use of the Service poses a security, legal or reputational risk to us or our service providers; or
• we are required to do so by law or by a third party provider.

Where reasonably practicable, we will provide notice before suspension or termination.

10.3 Consequences of termination

On termination, your account may be disabled or deleted and you must stop using the Service. You may continue to use any reports you have already downloaded for your internal purposes, subject to these Terms.

Any provisions of these Terms that by their nature should survive termination will continue in force, including sections dealing with intellectual property, disclaimers, limitation of liability, indemnity and governing law.

11. Warranties and disclaimers

Nothing in these Terms limits any rights you have under the Australian Consumer Law or other laws that cannot be lawfully excluded.

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis without any warranty or condition of any kind. We do not warrant that:

• the Service will be error free or uninterrupted;
• Outputs will be accurate, complete, reliable or suitable;
• the Service will meet your expectations or requirements; or
• any particular result or outcome will be achieved by using the Service.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential or special loss, or any loss of profits, revenue, opportunity, goodwill or data, arising out of or in connection with your use of Clairable or any Outputs.

To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with the Service or these Terms, whether in contract, tort, statute or otherwise, is limited to the greater of:

• AUD 100; or
• the total fees you have paid to us for use of the Service in the six months immediately before the event giving rise to the claim.

13. Indemnity

You indemnify us and our directors, officers, employees and contractors against all losses, claims, damages, costs and expenses arising from:

• your breach of these Terms;
• your misuse of the Service or any Outputs; or
• any claim by a third party in connection with Your Content or your use of the Service.

14. Governing law and disputes

These Terms are governed by the laws of Queensland, Australia. Each party submits to the exclusive jurisdiction of the courts of Queensland and the courts of appeal from them.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above and may provide notice through the Service or by email.

If you continue to use Clairable after the updated Terms take effect, you will be taken to have accepted them.

16. Contact us

If you have any questions about these Terms, please contact us at info@clairumai.com.au.