How to Use ChatGPT for Work
ChatGPT excels at drafting, research, and brainstorming. Best for text-based tasks where you need a strong first draft or quick exploration.
ChatGPT is a conversational AI that helps with writing, research, and idea generation. Use it for drafting documents, summarising content, brainstorming options, and answering questions. It works best when you give clear context and iterate on the output. Start with one task you do regularly—email drafts, research summaries, or meeting prep—and build from there.
What can I use ChatGPT for at work?
- Drafting: Emails, reports, proposals, scripts
- Research: Background briefs, competitive intel, quick lookups
- Brainstorming: Ideas, options, angles, structures
- Summarising: Long documents, articles, meeting notes
- Editing: Tone, clarity, grammar, structure
Getting started with ChatGPT
- Choose one task—something you repeat often that involves text
- Provide context—who it's for, what you need, any constraints
- Iterate—ask for revisions, different angles, or more detail
- Review before use—always check accuracy and tone before sharing
ChatGPT use cases by task type
Use ChatGPT for tasks where you need a strong first draft or open-ended exploration: drafting client emails, researching a topic, structuring a proposal, brainstorming campaign angles, summarising a long document, or generating options for a decision.
For more examples, see what you can use AI for.
ChatGPT vs Copilot: when to use which
Both tools overlap, but they shine in different contexts:
- Copilot integrates with Microsoft 365—use it in Outlook, Teams, Word, Excel when the work lives there
- ChatGPT is strong for drafting, research, and open-ended tasks—use it when you need a conversational flow or exploration
If you have both, use each for what it does best. Read our how to use Copilot guide and how to use AI for a fuller picture.
Tips for getting value from ChatGPT
- Be specific about format, tone, and length
- Provide examples when you want a certain style
- Use follow-up prompts to refine—don't expect perfection first time
- Check data and governance policies before using sensitive information
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