Legal
Last updated: 2 May 2026
These Subscription Terms (Terms) apply when you purchase a paid subscription or credit top-up through the Clairable web application (Service), operated by Clairum Pty Ltd (ABN 25 687 870 131, trading as Clairable) (we, us, our).
These Terms apply in addition to our Terms and Conditions and Privacy Policy, which continue to apply in full. In the event of any inconsistency between these Terms and the general Terms and Conditions, these Terms prevail to the extent of the inconsistency.
By placing an order for a subscription or credit top-up, you agree to be bound by these Terms. If you are purchasing on behalf of an organisation, you warrant that you are authorised to do so.
By completing checkout for a paid plan or credit top-up, you are making an offer to enter into a subscription or purchase with us on these Terms. Your order is accepted and these Terms become binding when we confirm your payment and provision access to the relevant plan or credits.
You must be at least 18 years of age and have the legal capacity to enter into a binding contract. By placing an order you represent that this is the case.
Subscriptions are purchased at the organisation level. Credits are pooled across all members of the organisation. The organisation owner is responsible for managing the subscription and ensuring that all users comply with these Terms and our general Terms and Conditions.
Clairable offers the following paid plans, in addition to a free tier. All prices are in Australian dollars (AUD) exclusive of GST.
Each plan is available on a monthly or annual billing cycle. Details of included credits and features for each plan are set out on the pricing page at www.clairable.com.au/pricing.
Credits are the unit of consumption for AI-powered features of the Service. The current credit cost for each feature is displayed in the Service and on the pricing page. We may update credit costs from time to time and will provide reasonable notice before any change takes effect.
Credits are held in three types of bucket, consumed in the following order:
Credits have no monetary value, are non-refundable except as set out in clause 5, and cannot be transferred between organisations.
You may purchase additional credit top-up packs at any time from the subscription management page. Top-up credits never expire and can be used across any active session. Current top-up pricing is displayed in the Service at the time of purchase.
New accounts receive a one-time grant of free trial credits on signup, with no credit card required. Free tier usage is subject to these Terms and our general Terms and Conditions.
Subscription fees are charged in advance at the start of each billing period. Top-up credits are charged at the time of purchase. All fees must be paid before access to the relevant plan or credits is provisioned.
All payments are processed by Stripe, Inc. ("Stripe"), our third-party payment provider. When you check out, you will be directed to Stripe's hosted payment page. Clairable does not collect or store your payment card details. Payment processing is subject to Stripe's Terms of Service and Privacy Policy.
All prices are stated exclusive of GST. GST of 10% will be applied at checkout for Australian-based organisations.
Monthly and annual subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You will be charged the then-current subscription fee on each renewal. We will use reasonable efforts to notify you before any price change takes effect at renewal.
If you choose annual billing, you are billed for the full annual amount upfront. Your monthly credit allowance is provisioned at the start of each calendar month within your annual period. Annual subscriptions renew automatically as an annual payment unless cancelled before the renewal date.
If a payment fails, we may retry the charge. If payment remains outstanding, your subscription status will be marked as past due and your access to subscription credits will be suspended until payment is resolved. You may update your payment method via the billing portal in the Service.
If we discover a pricing error after your order is placed, we will contact you promptly. You will have the option to purchase at the correct price or cancel for a full refund.
You may upgrade or downgrade your plan at any time through the subscription management page. An upgrade takes effect immediately and you will be charged a pro-rata amount for the remainder of the current billing period. A downgrade takes effect from the start of the next billing period.
We may change the features included in a plan or the subscription fees from time to time. We will notify you at least 30 days before any change takes effect. Changes will apply from the next renewal date after the notice period. If you do not wish to continue on the new terms, you may cancel your subscription before the next renewal date.
Updated pricing applies to new subscribers and to existing subscribers from their next renewal after the change takes effect. We will not retroactively charge existing subscribers within a paid period.
You may cancel your subscription at any time through the billing portal in the Service or by contacting us at hello@clairable.com.au. Cancellation takes effect at the end of the current billing period.
After cancellation, you retain full access to the Service and to your account data — including idea sessions, in-progress use cases and generated reports — until the end of the current billing period. After that date, your access to subscription credits ceases and you will not be charged for the following period. Your account and data remain intact after cancellation. You can log in and view your prior work, but you will need credits to run any new AI-powered features. You may delete your account at any time through the account settings.
We do not provide refunds for any unused portion of a subscription period following cancellation.
We do not generally offer refunds. Any refunds we issue are at our discretion. However, we will provide a full refund if:
To request a refund, contact us at hello@clairable.com.au with details of your issue.
Top-up credits are non-refundable once purchased, except where required by applicable law.
Nothing in these Terms limits any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other laws that cannot be lawfully excluded. Our liability for a breach of a consumer guarantee under the ACL is limited, to the extent permitted by law, to the resupply of the services or payment of the cost of having the services supplied again.
You retain ownership of the information you submit to the Service. As between you and us, you own the AI-generated outputs (reports, summaries and suggestions) produced for you, to the extent permitted by applicable law and the terms of our third-party AI providers. See clause 3.2 of our general Terms and Conditions for a plain language explanation of what this means in practice.
We retain all intellectual property rights in the Service, including the software, system prompts, workflows, output formats, designs and branding. We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes for the duration of your subscription. This licence does not extend to copying, reproducing or distributing the Service or any part of it.
We may use aggregated and de-identified information derived from your use of the Service for research, product development, benchmarking and marketing purposes. This will not identify you or your organisation.
The Service relies on third-party providers including Anthropic (AI processing), Stripe (payments), Clerk (authentication) and Supabase (database and storage). Your use of the Service involves the processing of your data by these providers in accordance with their own terms and privacy policies. We are not liable for the performance, security or availability of any third-party service.
The Service is an AI-assisted strategy and ideation tool. Outputs are generated by artificial intelligence and are indicative suggestions only. They are not legal, financial, compliance or other professional advice and must not be relied upon as such. AI systems can produce outputs that are confidently stated but factually incorrect or inapplicable to your circumstances — including hallucinated statistics, cost figures, or regulatory references. You are solely responsible for independently verifying all Outputs before acting on them.
We make no commitment as to the availability, uptime or continuity of the Service and do not provide any service level agreement or uptime guarantee. We do not guarantee that the Service will be uninterrupted or error-free, or that any particular outcome, return on investment or business improvement will be achieved through the use of the Service. We may perform maintenance, apply updates or experience outages at any time without notice.
Nothing in this clause excludes or limits any liability that cannot be excluded or limited under the Australian Consumer Law or other applicable law.
To the maximum extent permitted by law, our total aggregate liability to you for all claims arising in connection with your subscription or these Terms is limited to the total amount of subscription fees paid by you in the six months preceding the event giving rise to the claim. Where you have paid no fees in that period, our liability is excluded to the maximum extent permitted by law.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, special or exemplary loss or damage, or loss of profits, revenue, data, goodwill or anticipated savings.
This limitation does not apply to liability arising from fraud, wilful misconduct, personal injury or death, or any liability that cannot be excluded by law.
We are not liable for any failure or delay in performing our obligations under these Terms where that failure or delay results from circumstances beyond our reasonable control. These circumstances include, but are not limited to, unavailability of third-party AI services (including Anthropic's API), failure of cloud infrastructure (including Vercel and Supabase), internet or telecommunications disruptions, acts of God, pandemics, government actions, cyberattacks, or denial of service attacks. We will use reasonable efforts to resume performance as soon as practicable.
These Terms are governed by the laws of Queensland, Australia. Nothing in these Terms limits your rights under the Australian Consumer Law, which applies regardless of any choice of law. Each party submits to the exclusive jurisdiction of the courts of Queensland and the courts of appeal from them.
If a dispute arises in connection with these Terms, the parties agree to attempt to resolve it as follows. The party raising the dispute must give the other party written notice describing the dispute in reasonable detail (a Dispute Notice). Within 30 days of that notice, the parties must engage in good faith negotiations to resolve the dispute, including escalation to senior representatives of each party where appropriate. If the dispute is not resolved within 30 days (or such longer period as agreed in writing), either party may commence proceedings in the courts of Queensland. Nothing in this clause prevents either party from seeking urgent interlocutory relief.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights to a related entity or in connection with a sale or merger of our business.
A failure to exercise or delay in exercising any right under these Terms does not constitute a waiver of that right. A waiver is only effective if given in writing.
If any provision of these Terms is found to be void or unenforceable, that provision will be severed to the extent necessary and the remaining provisions will continue in full force.
These Terms, together with our general Terms and Conditions and Privacy Policy, constitute the entire agreement between us in relation to your subscription and supersede any prior arrangements or representations.
We may update these Terms from time to time. When we do, we will update the Last Updated date above and may provide notice through the Service or by email. Your continued use of a paid plan after the updated Terms take effect constitutes acceptance of those Terms.
If you have any questions about these Terms, your subscription or billing, please contact us at:
Email: hello@clairable.com.au
Website: www.clairable.com.au